FAQ

Frequently Asked Questions

How long does shipping take?

Orders normally take 1–2 business days to process. After shipment, Standard Shipping normally takes 4–6 business days. Weekends and United States federal holidays are not business days. Delivery dates are estimates and are not guaranteed.

Is Standard Shipping free?

Yes. Standard Shipping within the United States is free.

How do I track my order?

Tracking information is sent to the email address used for the order after shipment. Tracking events may take time to appear after carrier acceptance.

Can I change or cancel an order?

Contact us as soon as possible before shipment. We will try to help, but a change or cancellation is not guaranteed after processing begins or the order ships.

How do I request a return?

You may request a return within 30 days after delivery. The item must be unused, in its original condition, and in its original packaging. Provide your order number or proof of purchase. Eligible returns receive a merchant-paid return method or prepaid label.

When will I receive my refund?

After an eligible return is received and approved, the refund is issued to the original payment method within 10 business days. A bank or payment provider may need additional time to post the credit.

What if an item is damaged, incomplete, or incorrect?

Contact us promptly with the order number and photos of the item and shipping package. We will review the issue and provide the appropriate next steps.

What payment methods are accepted?

Only methods actually enabled and shown at checkout are available. The store does not currently publish a fixed list of enabled card brands or digital wallets. Orders are presented in U.S. dollars.