Refund Policy

Last updated: November 10, 2026

This Refund Policy applies to purchases from lovewellnes in the United States, including Love Wellness products sold through our store.

30-day return window

You may request a return within 30 days after the item is delivered. The item must be unused, in its original condition, and in its original packaging. Please include your order number or other proof of purchase.

To start a return, email Support@thelovewelnes.com or call (775) 906-9925. Do not send an item back before receiving return instructions.

Return shipping

For an eligible return, lovewellnes will cover the return shipping cost and provide the return method or a prepaid return label. Follow the instructions provided with the label so the shipment can be tracked.

Damaged, incomplete, or incorrect items

Inspect your order after delivery. If an item is damaged, missing a component, or different from what you ordered, contact us promptly with your order information and clear photos of the item and shipping package. We will review the information and provide the appropriate replacement, return, or refund instructions.

Refunds

After we receive and inspect an eligible return, we will notify you of the result. If approved, we will issue the refund to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit to your account.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible before shipment. We will try to help, but we cannot guarantee a change or cancellation once processing has begun. An order that has already shipped must follow the return process above.

Contact

lovewellnes
622 Cherry St, Fort Collins, CO 80521, United States
Email: Support@thelovewelnes.com
Phone: (775) 906-9925